Customer Success Manager, Enterprise (Fintech)

TL;DR

Customer Success Manager, Enterprise (Fintech): Driving adoption and maximizing the value of the hirify.global platform with an accent on understanding customer priorities and pain points. Focus on optimizing customer investment and ensuring overall customer satisfaction.

Location: New York, NY

Salary: $80,100 - $157,000 USD

Company

hirify.global is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere.

What you will do

• Manage a portfolio of assigned Financial Services enterprise-level customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction.
• Build and maintain strong relationships with hirify.global customers, serving as their primary point of contact for all post-sales activities.
• Partner with customers to develop and execute strategic success plans, aligning hirify.global solutions with their business objectives and goals.
• Stay up to date with industry trends and best practices and share insights and recommendations with customers.
• Collaborate with Sales on renewals strategy and plans, leveraging customer analytics and metrics to maintain outlined retention goals.

Requirements

• BA/BS degree in Sales, Business, Marketing, or Computer Science preferred
• A minimum of 4 years of experience in a strategic CSM role with a proven track record of managing enterprise-level customers within the Financial Services industry.
• Knowledge of digital marketing technologies - social media marketing platforms, digital experience platforms, reputation management, customer experience platforms, marketing performance management
• Familiarity with different listings networks such as Google, Apple, and Facebook and experience with marketing strategy for multi-location businesses
• Customer-centric mindset - put the customer's needs first, actively seek feedback, and continuously strive to improve the customer's experience with the product or service.
• Outstanding interpersonal and communication skills, with the ability to engage and influence customers and partners at all levels

Culture & Benefits

• Comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave.
• Opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities.
• Welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law.