Training And Quality Manager (Patient Operations)

TL;DR

Training And Quality Manager (Patient Operations): Owning end-to-end onboarding, ongoing training, and quality assurance for the Patient Engagement team with an accent on building scalable training and quality programs that improve consistency. Focus on reducing performance variability by addressing systemic training and quality gaps and ensuring compliance with clinical, operational, and company standards.

Location: Remote (United States)

Company

hirify.global is an on-demand mobile health service that sends medical professionals to patients’ homes to perform blood draws, diagnostic and low acuity services, and wellness visits.

What you will do

• Own end-to-end onboarding, ongoing training, and quality assurance for the Patient Engagement team.
• Manage and develop the training and quality team.
• Define, implement, and enforce quality frameworks, audits, and performance expectations.
• Review performance data and quality results to identify gaps and drive continuous improvement.
• Maintain and evolve SOPs, playbooks, and training documentation.

Requirements

• Proven 4+ years experience leading training, quality, or performance programs in a scaled operations or customer-facing environment.
• Strong people leadership and coaching skills.
• Ability to analyze performance data and translate insights into action.
• Experience building or scaling training and quality programs, not just maintaining them.
• Excellent communication and organizational skills.
• Comfort operating in high-growth, high-change organizations.

Nice to have

• Healthcare, patient engagement, or call center experience preferred.

Culture & Benefits

• Flexibility, humility, and a sense of humor are your key personality traits.
• You are a strong and personable communicator.
• You excel at last minute problem solving and out of the box thinking.
• You are highly organized and love to follow a process.
• You have experience working in an on-demand service or healthcare environment.
• You thrive in a fast paced, high pressure environment.