CRM Business Analyst (Dynamics 365)

TL;DR

CRM Business Analyst (Dynamics 365): Optimizing client sales processes and CRM system performance with an accent on solution architecture and business requirement mapping. Focus on leading client workshops, proposing improvements, and driving CRM value through hands-on implementation.

Company

hirify.global, part of the Capgemini Group, provides innovative technology solutions, quality engineering, and application development with a focus on agility and speed.

What you will do

• Collaborate with clients to analyze sales processes and define CRM needs.
• Guide clients on maximizing system efficiency and optimizing CRM capabilities.
• Propose and implement strategic system changes and improvements.
• Lead interactive workshops to gather requirements and share knowledge.
• Act as a key consultant to ensure technology delivers tangible business value.

Requirements

• Proven experience in Dynamics 365 CE or previous CRM versions.
• Professional certification in Dynamics 365 is preferred.
• Strong problem-solving skills with high attention to detail.
• Ability to lead workshops and engage effectively with stakeholders.
• Collaborative team spirit and a professional consulting mindset.

Culture & Benefits

• Work with the latest technology in an innovative, agile environment.
• Access to extensive career development programs and technical certifications.
• Flexible working hours and opportunities for remote work to support work-life balance.
• Supportive, family-like team culture centered on courage, passion, and entrepreneurship.

Hiring process

• Selection is ongoing; applications are reviewed as received.
• Standard recruitment process includes identity verification and potential background checks.