It Support Engineer

TL;DR

IT Support Engineer: Providing frontline support for internal teams, ensuring the reliability and security of the technology ecosystem with an accent on troubleshooting hardware, managing service tickets, and maintaining compliance. Focus on networking, VPN troubleshooting, and system imaging to keep hardware ready and secure.

Location: Atlanta Office (5 days in-office)

Company

hirify.global is a company focused on providing security and risk management solutions.

What you will do

• Troubleshoot laptops, mobile devices, and printers.
• Ensure Zoom rooms and IP phone systems are seamless for global teams.
• Manage the ticket lifecycle, ensuring issues are documented and resolved quickly.
• Maintain networking basics, VPN troubleshooting, and system imaging.
• Assist with audits, asset records, and InfoSec remediation for compliance.

Requirements

• A Bachelor’s in IT/Computer Science (or equivalent real-world experience) and 2–5 years in IT support.
• Due to compliance requirements, applicants must be U.S. Citizens.
• Fluent in Windows 11, macOS, Google Workspace, and Active Directory.
• Understanding of Wi-Fi (802.1x), VPNs, and remote connectivity tools like Zoom or Microsoft Remote Desktop.
• Thrive in fast-paced environments and manage priorities effectively.
• Comfortable supporting a 24x7x365 service model and can collaborate across global time zones.

Culture & Benefits

• Contribute to process improvements and operational excellence.
• Be a proactive problem-solver who loves technical challenges.
• Deliver "wow" service to internal users.