Lab IT Help Desk (Medtech)

TL;DR

Lab IT Help Desk (Medtech): Providing technical support for lab infrastructure and systems with an accent on hardware troubleshooting, workstation management, and resolving operational incidents. Focus on maintaining critical lab uptime, managing user access in a regulated environment, and collaborating with IT administrators to ensure system stability.

Location: Must be based in Brisbane, California (Onsite)

Company

hirify.global is a biotechnology company focused on changing the landscape of cancer detection through early diagnostic technology.

What you will do

• Provide primary support for lab IT infrastructure, resolving incidents within SLA guidelines.
• Perform onsite troubleshooting of computer systems, networks, and lab hardware.
• Install, configure, and manage lab-related software, licenses, and workstations.
• Record and track events and resolutions in the ticketing system.
• Create and manage user accounts, permissions, and access controls.
• Assist with endpoint provisioning and hardware upgrades while following change control practices.

Requirements

• 3+ years of experience in an IT Support or Help Desk role.
• Must be able to work onsite in Brisbane, California, Monday through Saturday.
• Experience with Windows 10/11 platforms and Entra ID.
• Experience with Mobile Device Management (MDM) tools like Jamf or Manage Engine.
• Physical ability to lift hardware and navigate laboratory layouts.
• Strong communication skills with the ability to explain technical solutions to non-technical staff.

Nice to have

• Experience working in a regulated lab environment such as CLIA, FDA, or HIPAA.
• Industry certifications like ITIL, CompTIA A+, or Microsoft Certified Professional.
• Basic networking knowledge and Active Directory experience.
• Scripting skills in PowerShell, Python, or Bash.

Culture & Benefits

• Role offers the opportunity to support a mission-driven team dedicated to cancer research.
• Collaborative environment reporting directly to the Director of IT.
• Contractual role with potential for impactful work within a growth-oriented organization.
• Access to diverse and inclusive workplace values.