Customer Success Manager (AI)

Формат работы

remote (только Germany)

Тип работы

fulltime

Грейд

middle

Английский

Страна

Germany

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Success Manager (AI): Managing customer relationships and driving platform adoption for an enterprise analytics solution with an accent on AI-driven insights and proactive engagement strategies. Focus on maximizing customer value throughout the lifecycle, identifying growth opportunities, and orchestrating internal resources to solve complex data challenges.

Location: Must be based in Germany (Remote)

Company

hirify.global is an AI-powered analytics platform that empowers enterprises to transform data into actionable insights through natural language search.

What you will do

Own and nurture customer relationships, serving as a trusted advisor and advocate for your portfolio.
Proactively guide customers through the post-sale journey, from onboarding to renewals, ensuring clear success criteria.
Leverage AI and automation tools to personalize engagements, identify adoption gaps, and predict potential risks.
Identify expansion opportunities and collaborate closely with sales counterparts to grow accounts.
Coordinate internal support, services, and product teams to manage escalations and meet client needs.
Utilize data and AI-driven insights to inform and optimize customer analytics strategies.

Requirements

Minimum 3+ years of experience in Customer Success, Account Management, or a related client-facing role.
Strong understanding of the Business Intelligence (BI) and data analytics landscape.
Proficiency in integrating AI tools into daily workflows to improve productivity and quality.
Excellent communication and presentation skills, with the ability to explain technical concepts to business stakeholders.
Experience with data modeling principles or SQL is a plus.
Must be based in Germany.

Culture & Benefits

Innovative, curiosity-driven work environment focused on making the world more fact-driven.
Opportunity to work with cutting-edge AI-powered analytics technology.
Culture of trust, customer obsession, innovation, and intensity.
Commitment to diversity, equity, and inclusion in hiring and product development.
Access to resources and training for professional growth and AI adoption.

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