Senior Customer Success Engineer (AI)

TL;DR

Senior Customer Success Engineer (AI): Bridging product, engineering, and customer success to accelerate technical activation and long-term engagement for medical AI API infrastructure with an accent on technical implementation and customer trust. Focus on guiding both technical and non-technical clients through the integration process and uncovering new opportunities for healthcare AI adoption.

Location: Copenhagen, Denmark (Hybrid)

Company

hirify.global is an AI company building the intelligence layer for global healthcare by providing medical-grade AI models and modular APIs to modernize patient care.

What you will do

• Serve as the primary technical contact to facilitate smooth customer onboarding and API integration.
• Translate complex technical concepts for diverse stakeholders to ensure maximum platform utilization.
• Collaborate with product and engineering teams to resolve technical friction points and enhance user experience.
• Identify growth opportunities within existing accounts by analyzing usage patterns and customer needs.
• Act as a trusted advisor to clients to ensure they derive long-term value from medical AI solutions.
• Champion customer feedback to internal teams to drive continuous product improvement.

Requirements

• Proven experience in a technical customer-facing role such as Customer Success Engineering, Solutions Engineering, or Technical Account Management.
• Professional proficiency in both English and German is mandatory for this role.
• Deep understanding of API infrastructure and technical integration processes.
• Ability to operate effectively in a hybrid work environment based in Copenhagen.
• Strong communication skills with the ability to bridge the gap between technical and non-technical audiences.
• Passion for medical technology and the application of AI in clinical settings.

Culture & Benefits

• Mission-driven environment focused on improving global healthcare outcomes and reducing clinician burnout.
• Opportunity to shape the future of medical AI by working with cutting-edge infrastructure.
• Supportive, multidisciplinary team culture valuing diverse perspectives and backgrounds.
• Commitment to professional growth and personal development within a fast-paced environment.