Senior Customer Success Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Senior Customer Success Manager (SaaS): Managing strategic post-sales engagement for high-value accounts with an accent on driving platform adoption, expansion, and risk mitigation. Focus on building executive-level relationships, orchestrating value-based success plans, and leveraging technical insights to ensure long-term customer retention and growth.
Location: Must be based in France
Company
is a leading developer of API and AI connectivity technologies, providing a unified platform to secure, manage, and govern the flow of intelligence across APIs and AI models for enterprises.
What you will do
- Develop and execute comprehensive success plans to drive product adoption, expansion, and business outcomes.
- Navigate complex customer organizations to identify and align with key champions and decision-makers.
- Utilize data analytics tools to monitor account health, identify potential risks, and extract actionable insights.
- Conduct high-impact Quarterly and Executive Business Reviews to articulate the platform's unique value.
- Manage the full renewal lifecycle and collaborate with account teams to surface cross-sell opportunities.
- Articulate the value of technical components including Cloud Gateway, API Gateway, and AI Gateway.
Requirements
- Must be based in France
- Strong experience managing multiple customer accounts simultaneously while prioritizing key deliverables.
- Proven ability to blend technical knowledge with an executive-level mindset for business value realization.
- Deep commitment to customer obsession and resilience in overcoming operational or strategic setbacks.
- Demonstrated collaborative approach to achieving shared organizational goals.
- Proficiency in using CRM and data visualization tools like Salesforce and Tableau to manage account hygiene.
Culture & Benefits
- Focus on empowerment and supporting professional growth even if criteria are not fully met.
- Collaborative environment prioritizing team success over individual accolades.
- Opportunity to work at the forefront of API and AI connectivity infrastructure.
- Supportive culture for those interested in complex technical and strategic challenges.
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