Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI): Owning strategic relationships with hirify.global's largest customers, ensuring they realize clear, measurable value from the AI-native data security platform with an accent on onboarding through renewal and expansion. Focus on translating technical capabilities into business outcomes and defining how Customer Success scales at a high-growth security company.

Location: Palo Alto, CA. Willingness to travel ~25% for customer meetings and onsite engagements.

Salary: $120K - $180K

Company

Nightfall is the AI-native, unified data loss prevention and insider risk management platform that protects sensitive data across SaaS apps, GenAI tools, email, endpoint devices, and more.

What you will do

• Own the full enterprise customer journey, from onboarding and adoption through value realization, renewal, and expansion.
• Manage a portfolio of enterprise customers with accountability for adoption, retention, renewals, and expansion.
• Lead executive check-ins and business reviews focused on outcomes, value, and roadmap alignment.
• Identify and execute expansion opportunities in partnership with Sales.
• Share actionable customer feedback with Product and Engineering to influence roadmap and improvements.
• Leverage AI and automation to improve efficiency and insight across customer success workflows.

Requirements

• 5+ years of experience in Customer Success, Technical Account Management, or Consulting in enterprise B2B SaaS.
• Experience with security, compliance, or technical platforms strongly preferred.
• Proven success owning renewals and expansion in complex enterprise environments.
• Strong executive communication skills and ability to explain technical concepts clearly.
• Organized, proactive, and comfortable operating in a fast-moving startup.
• Willingness to travel ~25% for customer meetings and onsite engagements.

Culture & Benefits

• Work on cutting-edge, AI-native data security technology.
• Partner with sophisticated enterprise customers solving real problems.
• High-ownership role with real influence on how Customer Success operates and scales.