Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Driving success for strategic enterprise accounts and building out the customer success function with an accent on product adoption, relationship management, and actionable product feedback. Focus on designing scalable engagement strategies and leveraging usage data to maximize retention and expansion at a high-growth company.

Location: Must be based in the United States (Remote)

Compensation: $156,200 – $179,630 (OTE) + Equity

Company

hirify.global provides expert training and AI-powered tools to help product teams ship high-quality software faster.

What you will do

• Lead high-touch engagement and serve as a trusted advisor to senior leaders at major enterprise accounts.
• Design and implement scalable onboarding, activation, and adoption playbooks to drive customer value.
• Act as the primary voice of the customer to influence product, engineering, and marketing strategy.
• Monitor and track key health metrics to proactively identify risks and expansion opportunities.
• Build foundational systems and best practices for the growing customer success team.
• Cultivate customer advocates to generate testimonials, case studies, and referrals.

Requirements

• 5+ years of experience in a customer-facing role within a fast-paced startup environment.
• Proven track record managing Enterprise accounts in a CSM or consultative capacity.
• Must be authorized to work in the United States.
• Ability to build trust with senior stakeholders and influence cross-functional teams without formal authority.
• Strong organizational skills and experience with CRM tools to manage multiple accounts effectively.
• Clear and concise communication skills for both verbal and written collaboration.

Nice to have

• Familiarity with data-driven methodologies in a SaaS environment.
• Experience in the educational technology or product management training space.

Culture & Benefits

• Remote-first culture with financial support for creating your ideal workspace.
• Top-tier healthcare coverage including medical, dental, and vision with significant company premium contributions.
• 401(k) retirement plan contributions.
• Flexible PTO policy with a requirement to take at least 10 days off per year.
• Dedicated daily block of 2-3 hours for uninterrupted deep work.
• Emphasis on autonomy, continuous improvement, and a problem-solving mindset.