Strategic Customer Success Manager (SaaS)

TL;DR

Strategic Customer Success Manager (SaaS): Serving as the primary business and strategic advisor for large enterprise customers by orchestrating initiatives, mapping organizational dynamics, and ensuring ROI with an accent on driving adoption, retention, and expansion. Focus on aligning the hirify.global AI analytics platform with customer business objectives to influence long-term growth and Net Dollar Retention.

Location: Remote (US)

Compensation: $130,000 – $186,000 OTE

Company

hirify.global is an AI-powered analytics platform that provides a governed context graph for enterprises by connecting data estates to native and external AI agents.

What you will do

• Serve as the primary strategic advisor for large enterprise customers to drive adoption, retention, expansion, and advocacy.
• Build and maintain high-level relationships with executive sponsors, champions, and economic buyers.
• Develop and execute success plans that align platform capabilities with specific business outcomes.
• Translate technical platform concepts into clear business value and ROI propositions.
• Lead renewal negotiations and influence Net Dollar Retention (NDR) across a book of business.
• Synthesize customer feedback and feature requests to influence internal product roadmap priorities.

Requirements

• 5+ years in enterprise Customer Success, Account Management, or Strategic Consulting within SaaS.
• Deep experience with data, analytics, or business intelligence platforms.
• Proven track record of managing enterprise accounts with $100k+ ARR.
• Must be authorized to work and based in the United States.
• Strong executive presence with the ability to lead difficult negotiations and presentations.
• Ability to articulate technical product value to non-technical stakeholders.

Nice to have

• Experience partnering with Technical Account Managers or Solutions Architects.
• Background in management consulting or strategic advisory.
• Familiarity with modern data stack technologies and architectures.
• Track record in hyper-growth SaaS environments.

Culture & Benefits

• Competitive OTE with a 70/30 salary-to-variable split.
• Comprehensive health, dental, and vision insurance coverage.
• Equity participation in a fast-growing, well-backed company.
• Collaborative and flexible remote work environment.