Strategic Customer Success Manager (Higher Education)

TL;DR

Strategic Customer Success Manager (Higher Education): Fostering long-term relationships and driving product adoption for key higher education clients with an accent on strategic academic and institutional objectives. Focus on optimizing software implementation, partner collaboration, and ensuring institutions achieve their long-term growth and success goals.

Location: Must be based in the United States

Compensation: $80,000–$110,000

Company

hirify.global creates intuitive products that simplify learning and personal development to inspire education and career growth.

What you will do

• Foster and maintain strong, long-term relationships with key higher education clients.
• Support institutions in the successful adoption, optimization, and expansion of products.
• Partner with institutional stakeholders to align product usage with strategic academic goals.
• Identify opportunities for product expansion and improved institutional outcomes.
• Act as a trusted advisor to ensure clients extract maximum value from the platform.

Requirements

• Must be based in the United States.
• Proven experience in customer success or account management within the higher education sector.
• Strong stakeholder management and communication skills.
• Ability to pass a background check and verify identity/location.
• Demonstrated ability to drive software adoption and strategic success in a SaaS environment.

Culture & Benefits

• Competitive, meaningful benefits packages tailored to the location.
• Inclusive, diverse work environment that values fresh ideas and outcomes.
• Focus on professional development and career growth.
• Commitment to hiring and treating team members with respect.