Customer Success Manager (Edtech)

TL;DR

Customer Success Manager (Edtech): Managing and nurturing high-volume member accounts for a leading credentialing platform with an accent on driving engagement, product adoption, and long-term retention. Focus on building strategic client relationships, delivering measurable platform value, and ensuring high-volume account success.

Location: Must be based in the US

Compensation: $80,000 – $120,000 annually

Company

A leading educational technology company dedicated to creating intuitive products that simplify learning and facilitate meaningful relationships throughout the education journey.

What you will do

• Manage and nurture relationships with high-volume accounts within the K12 segment.
• Drive platform adoption and ensure customers derive maximum measurable value.
• Develop and execute strategic plans to improve account retention and growth.
• Serve as a trusted advisor to members, facilitating ongoing success and satisfaction.
• Analyze data to identify usage trends and opportunities for product improvement.
• Collaborate across teams to consistently deliver an exceptional customer experience.

Requirements

• Proven track record in strategic customer success or account management.
• Must be based in the United States.
• Ability to thrive in a high-volume, results-oriented environment.
• Excellent communication and relationship-building skills.
• Willingness to undergo a background check and verify identity/location.
• Strong analytical skills for data-driven decision-making.

Culture & Benefits

• Competitive compensation and benefits packages.
• Culture focused on growth, diversity, and professional success.
• Supportive work environment dedicated to lifelong learning.
• Flexible remote work policy.