Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Owning the full customer lifecycle from initial deployment to long-term success, focusing on project delivery, technical deployment, customer success, and frontline support for enterprise accounts. Focus on streamlining and automating administrative tasks using AI tools, scripting, and workflow automation to improve customer outcomes.

Location: Remote (periodic travel to customer sites and company offices will be required)

Salary: $140,000 - $180,000

Company

hirify.global helps finance and operations leaders solve complex problems by automating data validation and verification across high-volume transactions, improving billing accuracy, reducing costs, and accelerating cash flow.

What you will do

• Own the end-to-end onboarding journey for enterprise customers, ensuring AI deployments are delivered on time and within scope.
• Act as the technical liaison between engineering teams and the customer’s IT organization.
• Serve as the trusted advisor for accounts post-deployment, monitoring adoption metrics and building joint success plans.
• Directly manage the support queue for accounts, ensuring prompt resolution of technical and functional issues.
• Identify opportunities to streamline and automate administrative tasks using AI tools and workflow automation.

Requirements

• 7–12 years of combined experience in project management, technical implementation/deployment, customer success, or technical support in an enterprise SaaS environment.
• Demonstrated track record managing complex enterprise onboarding engagements.
• Hands-on experience deploying or supporting enterprise software.
• A functional understanding of how LLM-based software operates.
• Advanced proficiency in project management and collaboration tools.
• Willing to travel to customer sites as required (up to 25%).

Nice to have

• Experience in staffing, insurance, government, financial services.
• Familiarity with containerized deployment models (Kubernetes, Docker).
• PMP, CSM, or equivalent certification.
• Experience with Salesforce, Zendesk, Totango, or similar CRM/CS platforms.

Culture & Benefits

• Fully remote position with periodic travel to customer sites and company offices.
• Opportunity to improve processes and automate tasks using AI.
• Work with complex, multi-divisional, multi-geographical enterprise customers.