Enterprise Customer Success Manager (MedTech)

TL;DR

Enterprise Customer Success Manager (MedTech): Managing a portfolio of complex enterprise clients from implementation through renewal and expansion with an accent on strategic partnership development and data-driven value delivery. Focus on driving cross-functional collaboration, managing technical integrations, and identifying upsell/cross-sell opportunities within the US healthcare landscape.

Location: Must be based in the United States

Salary: $147,040 - $183,000 (OTE)

Company

hirify.global is a digital healthcare provider offering evidence-based, multi-condition platforms to treat chronic diseases such as diabetes and hypertension for employers and health plans.

What you will do

• Own the full lifecycle of enterprise customer relationships from onboarding and technical implementation to renewal.
• Act as the primary point of contact for executive and operational stakeholders at large client organizations.
• Develop and execute strategic account plans to drive growth, upsell, and multi-product expansion.
• Utilize data and healthcare analytics to deliver QBRs and demonstrate clinical and economic ROI.
• Collaborate cross-functionally with Sales, Product, Clinical, and IT teams to solve complex customer challenges.
• Travel to client sites approximately once per quarter to nurture high-level partnerships.

Requirements

• Bachelor’s degree and 6+ years of professional experience in account management or post-sales implementation.
• Must be based in the USA.
• Demonstrated success in field sales or account management with focus on upsell, cross-sell, and renewals.
• Experience project-managing technical integrations in collaboration with internal technical teams.
• High proficiency in Salesforce, Excel, PowerPoint, and Google Suite.
• Strong communication and storytelling skills using data and analytics.

Nice to have

• Experience working with Fortune 500 enterprises.
• Understanding of the US healthcare system, chronic disease prevention, or digital health.
• Prior experience in a startup environment.

Culture & Benefits

• Remote-first work culture with flexible scheduling.
• Competitive base salary, annual cash bonuses, and equity grants.
• Comprehensive health, dental, and vision insurance with above-market employer contributions.
• 401k retirement savings plan.
• Generous parental leave and flexible time off.
• Lifestyle Spending Account (LSA) and mental health support solutions.