Technical Support Specialist (Spend Platform)

TL;DR

Technical Support Specialist (Spend Platform): Supporting the hirify.global Spend Platform by taking ownership of customer requests and challenges, ensuring a seamless experience. Focus on resolving issues, providing guidance, and advocating for customers to contribute to the platform’s success and company growth.

Location: Must be based within commuting distance of the Berlin hub.

Company

hirify.global is the intelligent platform for travel and spend management, automating everything from travel bookings to expenses and invoice processing.

What you will do

• Take ownership of triaging incoming Level 2 support requests.
• Interact with the internal engineering team daily.
• Track incidents or bugs to resolution.
• Answer and handle customer inquiries and other operational issues.
• Act as an internal source of knowledge for the operational use of our tool.

Requirements

• At least 2-3 years of work experience in a customer support role and at least 1 year in Level 2 support.
• Experience working with and supporting technical concepts including APIs and SSO.
• Operational experience with a high turnover of external customer requests and internal clarifications from the team.
• Well-structured and detail-oriented approach to work.
• Excellent English, spoken and written

Nice to have

• Good prioritization and focus skills.
• Fast learner and tech-savvy.
• Flexible and able to adapt to constant changes with a positive mindset.
• Open to get and give constructive feedback.
• Desire to learn.

Culture & Benefits

• 30 days of annual leave plus public holidays.
• Choice of hirify.global: gym membership or public transport ticket.
• Competitive compensation paired with equity in hirify.global.
• Team experiences, including an annual summer party.
• Wellbeing support through Spring Health.
• Flexible compensation options.
• Paid parental leave and volunteer hours.
• Up to 20 "Work From Anywhere" days annually.
• A fully paid four-week sabbatical after five years with hirify.global.
• Relocation support to one of our hubs.