Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Leading customer success and enterprise growth strategies for a technical documentation platform with an accent on account management, NRR targets, and onboarding. Focus on building expansion playbooks from scratch, fostering long-term customer relationships, and bridging the gap between product usage and commercial goals.

Location: Must be based in Europe (+/- 3 hours)

Company

hirify.global is a profitable documentation platform used by millions of users and thousands of teams including Google, Nvidia, and FedEx.

What you will do

• Oversee post-sale customer onboarding to ensure seamless implementation for new enterprise accounts.
• Develop and execute systems for customer cadence, product adoption, and health monitoring.
• Identify and nurture expansion opportunities within existing customer portfolios.
• Manage enterprise renewals and mid-term contract true-ups to deliver on NRR targets.
• Coordinate product feedback loops and manage expectations regarding feature releases and requests.

Requirements

• 3+ years of experience in post-sale account management or customer success.
• Proven track record of achieving NRR targets.
• Availability within the European time zone (+/- 3 hours).
• Strong product mindset with the ability to ramp up quickly on developer-centric tools.
• Experience translating technical product usage into commercial business conversations.

Nice to have

• Founding account manager experience in early-stage startups.

Culture & Benefits

• Opportunity to join at a pivotal growth phase and shape the future of the product and team.
• Distributed team across 15 countries.
• Company-covered team meeting in Amsterdam for the final hiring round.
• Collaborative environment working with high-profile global clients.

Hiring process

• Discovery call with the People Team.
• Hiring manager interview with the Head of Sales.
• Case study presentation with the Head of Sales and CEO.
• Peer interview with Account Executives.
• Final in-person team visit in Amsterdam.