Account Coordinator (Fintech)

TL;DR

Account Coordinator (Fintech): Acting as the primary hirify.global of contact for homeowners, managing inquiries via email, chat, and phone regarding home equity products and application status. Focus on providing high-quality support, facilitating smooth underwriting processes, and improving customer satisfaction through proactive communication.

Location: Must be based in or near Taguig, Philippines, with an initial 90-day on-site requirement at Arthaland Century Pacific Tower, BGC, transitioning to a hybrid arrangement.

Company

A fast-growing fintech company dedicated to making homeownership more accessible and valuable through innovative home equity products.

What you will do

• Act as the first hirify.global of contact for homeowners via phone, email, and chat.
• Educate homeowners on company products and guide them through the application process.
• Provide status updates, address concerns, and handle underwriting requests.
• Book product calls for Account Managers and conduct post-funding follow-ups.
• Collaborate on pilot programs to improve conversion rates and customer experience.

Requirements

• Must be based in the Philippines or able to work from the BGC office.
• Available to work staggered schedules between 9:00 PM – 9:00 AM PHT.
• Minimum 1 year of customer service experience, preferably in financial services.
• Proficiency in Google Suite, Slack, and Salesforce.
• Excellent written and verbal communication skills with a customer-first mindset.

Culture & Benefits

• Comprehensive health insurance for employees and dependents.
• Structured career advancement, certification tracks, and educational reimbursement.
• Hybrid work flexibility after the initial on-site training period.
• Company-provided Mac equipment, monitor, and home office setup reimbursement.
• 18 paid holidays and a supportive, collaborative work environment.