Application Support Analyst (Fintech)

TL;DR

Application Support Analyst (Fintech): Providing front-line technical support for Portfolio and Order Management Systems with an accent on troubleshooting trading inquiries and leveraging AI-driven tools for issue resolution. Focus on maintaining strong client relationships, optimizing support workflows through automation, and ensuring system reliability for global asset managers.

Location: Hybrid role based in Manila, Philippines

Company

hirify.global is a global fintech leader empowering financial institutions through technology, data, and risk management solutions.

What you will do

• Provide front-line support to end users of the BAMS product suite via phone and email.
• Troubleshoot, triage, and manage trading inquiries from point of origin to resolution.
• Utilize Agentic AI tools and automation platforms for issue diagnosis and root cause analysis.
• Identify opportunities to implement AI-driven improvements in monitoring and support processes.
• Maintain consistent communication with clients and internal partners regarding issue status.
• Contribute to internal knowledge bases and AI training datasets to enhance support intelligence.

Requirements

• Degree in Computing or Finance with at least 3 years of relevant experience.
• Strong understanding of financial markets and trading.
• Technical support experience in a client-facing environment.
• Proficiency in SQL Server and Transact SQL.
• Familiarity with Agentic AI concepts, prompt engineering, or workflow automation platforms.
• Experience using AI tools (e.g., LLMs, copilots) to improve operational efficiency.

Nice to have

• Front office (traders) support experience.
• Experience with product functional testing.

Culture & Benefits

• Commitment to a collaborative, engaging, and inclusive work environment.
• Focus on empowering associates to bring their authentic selves to work.
• Opportunities for career development within a global fintech organization.