Junior Support Specialist (Fintech)

TL;DR

Junior Support Specialist (Fintech): Providing technical support for a cloud-based digital banking platform with an accent on ticket triage, issue reproduction, and cross-team communication. Focus on ensuring system stability, resolving user-reported incidents, and maintaining high service reliability for financial institutions.

Location: Must be based in Europe (hiring across multiple EU/EEA and Balkan countries).

Salary: €1,000–€1,300 gross per month.

Company

hirify.global is a global software development company providing IT solutions for clients in finance, healthcare, and retail sectors.

What you will do

• Monitor and track incoming customer reports, bugs, and technical incidents.
• Perform initial triage and detailed investigation of reported issues.
• Reproduce issues, gather logs, and document necessary context for engineering teams.
• Route tickets appropriately and manage the full lifecycle from identification to resolution.
• Ensure clear and consistent communication with internal teams and stakeholders.
• Identify recurring patterns in support requests to proactively improve platform performance.

Requirements

• 1 year of experience in a Support Engineer or similar role.
• English proficiency: Upper-Intermediate (B2) or higher required.
• Strong problem-solving and analytical skills for investigating technical issues.
• Familiarity with ticketing systems (Jira, Zoho, Zendesk, or similar).
• Basic technical understanding of APIs, logs, and HTTP requests.
• Must be based in the EU or specified European regions.

Culture & Benefits

• Flexible work arrangements with options for full remote, hybrid, or office work.
• Access to a comprehensive corporate training portal and English courses.
• Professional growth support including mentoring and adaptation systems.
• Private health insurance and sports activity compensation.
• Certification compensation for professional qualifications like AWS or PMP.
• Active corporate life with team events and leisure facilities.