Customer Success Manager (Buy Side)

TL;DR

Customer Success Manager (Buy Side): Managing relationships with public sector customers, including universities, hospitals, and municipalities, with an accent on driving product adoption and ensuring customers achieve their desired outcomes. Focus on understanding customer procurement goals, guiding them in using hirify.global’s solutions effectively, and helping them navigate complex public procurement challenges.

Location: Hybrid workplace in Sweden, Denmark, Norway, Germany, Netherlands, UK, or Finland.

Company

hirify.global is on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved.

What you will do

• Build and maintain strong, long-term relationships with a portfolio of buy side customers.
• Act as the main point of contact throughout the customer lifecycle from onboarding to renewal.
• Drive product adoption, ensuring customers achieve their desired outcomes with hirify.global solutions.
• Proactively identify opportunities to enhance customer value, including risk mitigation and growth pathways.
• Collaborate with Sales, Product, Support, and other teams to ensure seamless customer experience and continuous improvement.
• Represent the Voice of the Customer internally, providing insights that influence product and service enhancements.

Requirements

• Strong experience (ideally 3+ years) in customer success, account management, or a similar client-facing role within a SaaS environment.
• Experience working with public sector customers.
• Strong interpersonal and communication skills, capable of engaging with stakeholders at all levels.
• Demonstrated ability to manage multiple customer accounts efficiently and prioritize based on value and risk.
• Analytical and data-driven mindset with the ability to assess customer health and provide actionable recommendations.
• Familiarity with CRM/CS tools (i.e. Hubspot).
• Fluency (written and spoken) in English and at least in one of the following languages: Swedish, Norwegian, Danish, Dutch, German, Finnish.

Nice to have

• Experience working with public sector organizations, procurement processes, or complex multi-stakeholder environments.
• Experience in scaled customer engagement and retention strategies.

Culture & Benefits

• Hybrid work to support work-life balance.
• Health and insurance plans (may differ per country/office).
• Pension plans.
• Paid parental leave.
• Social happenings.
• Competitive salary packages.

Hiring process

• Applications will be reviewed continuously.
• Your profile will be considered for upcoming opportunities that match your skills, experience, and interests.
• You will be kept updated accordingly throughout the process.