Nordic Customer Success Director (SaaS)

TL;DR

Nordic Customer Success Director (SaaS): Leading strategic partnerships and enterprise account growth for a digital catering platform with an accent on commercial leadership, stakeholder engagement, and process optimization. Focus on scaling enterprise-level initiatives, driving account retention, and defining long-term value for top-tier Nordic clients.

Location: Must be based in Aarhus or Copenhagen, Denmark (Hybrid)

Company

hirify.global is a fast-growing, venture-backed scale-up on a mission to digitalize contract catering to reduce food waste and improve dining experiences.

What you will do

• Own and expand the Nordic enterprise portfolio, ensuring retention and long-term customer success.
• Serve as the primary commercial and strategic lead for key accounts, building relationships with C-level executives.
• Drive complex enterprise-level initiatives, including rollouts, expansions, and strategic pilots.
• Collaborate cross-functionally with VP and commercial teams to define account management standards.

Requirements

• Strong track record in Senior Account Management, Enterprise Project Management, or Customer Success leadership.
• Experience managing and growing large, complex enterprise accounts within the Nordics.
• Fluency in English and at least one Nordic language.
• Proven expertise in B2B SaaS value creation and digital platform understanding.
• Ability to thrive in a fast-moving, scale-up environment.

Culture & Benefits

• Strategic, high-impact role with significant autonomy in a venture-backed scale-up.
• Ambitious, results-driven, and informal team culture with strong collaboration across European hubs.
• Opportunity to work on a meaningful product that directly reduces food waste.
• Competitive salary package and ongoing opportunities for professional development.