Customer Enablement Manager (Italian)

TL;DR

Customer Enablement Manager (Italian): Managing the end-to-end customer onboarding and training journey for a GRC compliance platform with an accent on scalability, knowledge hub development, and driving adoption. Focus on designing effective learning materials, cross-functional collaboration with product/sales teams, and delivering impactful training to Italian-speaking customers.

Location: Hybrid (Milan, Madrid, Copenhagen, or Aarhus)

Company

hirify.global is a fast-growing European SaaS scale-up specializing in compliance, data privacy, and risk management solutions.

What you will do

• Manage the customer onboarding process from post-sale to adoption.
• Deliver engaging training sessions to support customer learning needs.
• Create and maintain high-quality enablement resources, including guides, documentation, and videos.
• Refine onboarding workflows to optimize time-to-value and scalability.
• Develop content for and maintain the Customer Knowledge Hub.
• Explore and implement new learning channels to enhance customer engagement.

Requirements

• Native Italian proficiency
• Proven experience in designing and delivering effective training programs.
• Strong communication, presentation, and project management skills.
• Proficiency with digital documentation and workflow management tools like Notion or HubSpot.
• Must be able to work from Milan, Madrid, Copenhagen, or Aarhus offices.
• Empathy and a customer-first approach to problem-solving.

Nice to have

• Familiarity with GRC frameworks like ISO 27001, NIS2, or DORA.
• Background in instructional design or digital education methodologies.

Culture & Benefits

• Emphasis on a culture of ownership, trust, and independence.
• Commitment to continuous development via bi-annual growth talks.
• Supportive team environment with regular social interaction.
• Participation in the annual Global Summit.

Hiring process

• Initial online screening with the Talent Acquisition team.
• Technical interview with the Team Lead Customer Enablement.
• Personality assessment and case presentation.
• Final in-person interview with leadership.