Onboarding Consultant (Danish)

TL;DR

Onboarding Consultant (SaaS): Leading new customers through the implementation and adoption of the platform with an accent on consultative communication and project management. Focus on ensuring successful go-lives, driving platform feature adoption, and maintaining high levels of customer satisfaction.

Location: Copenhagen, Denmark (Hybrid office setup)

Company

hirify.global is a Copenhagen-based software company helping businesses manage scheduling and work-life balance for shift workers, now part of Xero.

What you will do

• Lead end-to-end customer onboarding projects for various business sizes.
• Manage a portfolio of customers to ensure timely delivery and high adoption rates.
• Provide outstanding service and build strong stakeholder relationships.
• Proactively identify risks and resolve issues during the onboarding phase.
• Collaborate with internal Sales, Support, and Product teams to ensure a seamless experience.
• Maintain accurate CRM records and report on key onboarding metrics.

Requirements

• Danish language proficiency is essential
• Proven experience in onboarding, customer success, or account management
• Strong written and verbal communication skills for stakeholder management
• Excellent time management and ability to handle multiple customer journeys simultaneously
• Confidence in using CRM tools and customer engagement software
• Professional and collaborative mindset

Culture & Benefits

• Flexible remote work options
• Comprehensive benefits including pension and health insurance
• Inclusive support for parents and generous vacation time
• Employee Share Plan eligibility
• Strong social culture with frequent team and company activities
• Focus on healthy work-life balance and autonomous working environment