Senior Customer Success Engineer (AI)

TL;DR

Senior Customer Success Engineer (AI): Enabling seamless integration of medical AI infrastructure for healthcare partners with an accent on technical activation and long-term user adoption. Focus on bridging the gap between product engineering and clinical impact by supporting both technical and non-technical stakeholders.

Location: Copenhagen, Denmark

Company

hirify.global is an AI company building the intelligence layer for global healthcare, providing medical-grade AI models and APIs to modernize patient care.

What you will do

• Accelerate technical activation for new customers onboarded to our API infrastructure.
• Serve as the primary technical bridge between product, engineering, and customer success teams.
• Remove integration friction to ensure customers realize value from medical AI tools quickly.
• Grow long-term utilization and identify expansion opportunities within existing accounts.
• Support diverse users, including both technical developers and clinical staff.

Requirements

• Fluency in Danish is required for this role.
• Strong background in customer success, technical account management, or developer relations.
• Ability to explain complex technical API concepts to non-technical healthcare stakeholders.
• Understanding of healthcare industry workflows and data integration challenges.
• Must be based in or able to work from Copenhagen, Denmark.

Culture & Benefits

• Direct contribution to improving global patient outcomes through medical AI.
• Collaborative environment with a focus on diverse perspectives and inclusive hiring.
• Opportunity to work at the intersection of cutting-edge AI and healthcare regulation.
• Commitment to employee growth and professional development within the tech and healthcare sectors.