Senior Customer Success Engineer (AI)

TL;DR

Senior Customer Success Engineer (AI): Bridging the gap between technical potential and clinical impact by facilitating user onboarding and product integration for a medical AI platform with an accent on French-speaking market support. Focus on accelerating technical activation, optimizing API utilization, and building trust through expert guidance and cross-functional collaboration between product, engineering, and customer success teams.

Location: Copenhagen, Denmark (Onsite)

Company

hirify.global is an AI-driven healthcare infrastructure provider dedicated to enhancing medical expertise and clinical outcomes through advanced, medical-grade speech recognition and reasoning models.

What you will do

• Accelerate technical activation by guiding users through API integration and onboarding processes.
• Act as the primary technical bridge between customer needs and internal product/engineering teams.
• Remove friction from the customer journey to ensure long-term platform engagement and utilization.
• Provide expert technical support and guidance to both technical and non-technical stakeholders.
• Support the growth of the French-speaking market by leveraging your linguistic and technical expertise.
• Uncover and document product opportunities to shape the future roadmap of healthcare AI solutions.

Requirements

• Professional proficiency in both English and French.
• Experience in a customer-facing engineering, developer relations, or technical account management role.
• Strong understanding of APIs and developer infrastructure.
• Ability to thrive in an onsite environment in Copenhagen, Denmark.
• Passion for healthcare technology and improving patient outcomes through AI.
• Excellent communication skills with the ability to translate technical concepts for diverse stakeholders.

Culture & Benefits

• Collaborative and diverse team environment focusing on global healthcare impact.
• Opportunity to work at the forefront of medical AI and infrastructure development.
• Exposure to cutting-edge AI technologies tailored for regulatory trust and safety.
• Commitment to inclusive hiring practices and professional growth.