Associate Customer Success Manager (K-12)

TL;DR

Associate Customer Success Manager (K-12): Supporting and retaining K-12 education customers for the Parchment platform with an accent on relationship management and service delivery. Focus on driving account retention, expanding market presence, and managing client priorities in a fast-paced environment.

Location: Remote (Must be based in Hungary)

Company

hirify.global creates intuitive products that simplify learning and personal development to help people succeed throughout their lives.

What you will do

• Manage and support a portfolio of K-12 customers using the Parchment platform.
• Ensure high levels of customer retention and satisfaction through exceptional service.
• Coordinate with internal teams to manage shifting priorities and territory goals.
• Cultivate long-term relationships with key educational stakeholders.
• Support account growth and product adoption strategies.

Requirements

• Must be based in Hungary to support the 2nd shift operations.
• Professional, organized, and motivated approach to client services.
• Strong team player with the ability to manage multiple priorities.
• Ability to thrive in a fast-paced, high-growth environment.
• Passionate about education technology and customer success.
• Background check and identity verification required for all new hires.

Culture & Benefits

• Competitive and meaningful benefits package aligned with local standards.
• Commitment to diversity, equity, and inclusion in the workplace.
• Opportunity to work on impactful products that shape education.
• Supportive environment focused on professional growth and development.