Technical Success Manager (SaaS)

TL;DR

Technical Success Manager II (SaaS): Managing post-sales technical relationships and customer adoption for an observability platform with an accent on technical problem-solving and strategic account growth. Focus on ensuring long-term product value for enterprise customers through deep technical understanding and proactive consultation.

Location: Based in Dublin, Ireland. This role involves travel and is part of a flexible model allowing for office, hybrid, or remote work, provided you are legally eligible to work in Ireland without sponsorship.

Company

hirify.global is a global innovator in observability, building an intelligent platform that provides deep insights into complex digital systems for an AI-first world.

What you will do

• Own customer adoption, onboarding, and continued success strategies for your assigned account base.
• Lead the optimization and integration of platform products within client business infrastructure.
• Partner with Sales teams to identify upsell opportunities and support contract renewals.
• Act as the technical voice for customers by providing feedback to product management and engineering groups.
• Maintain a deep understanding of customer business goals and technical environments.
• Conduct professional interactions, including travel for client meetings when required.

Requirements

• Extensive pre or post-sales experience in the software industry is mandatory.
• Professional fluency in English is required, plus proficiency in at least one additional language: French, Spanish, Italian, or Portuguese.
• Must have legal right to work in Ireland; visa sponsorship is not available.
• Proven track record of managing enterprise-level customers.
• Strong technical background with a deep customer-centric and sales orientation.
• Ability to maintain accurate project plans and documentation.

Nice to have

• Familiarity with languages such as Java, .Net, Ruby, C, Python, Node.js, or Golang.
• Exposure to cloud technologies like Kubernetes, containers, microservices, and CI/CD.
• Experience with mobile device platforms and architectures.
• Bachelor’s degree in Engineering, Computer Science, or equivalent.

Culture & Benefits

• Flexible workforce model allowing for remote, hybrid, or office-based arrangements.
• Commitment to a diverse, welcoming, and inclusive work environment.
• Opportunity to work with global teams on industry-leading observability technology.
• Support for professional and business success through ongoing growth opportunities.

Hiring process

• Identity and eligibility to work verification required.
• Criminal background check is a mandatory condition of employment.
• Possible export compliance assessment depending on the specific role requirements.