Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Guiding customers through post-sales journeys and AI-powered automation transformation programs with an accent on adoption strategy, value realization, and organizational change management. Focus on orchestration of end-to-end delivery, building executive-level relationships, and driving impactful results across complex internal and external workstreams.

Location: Sydney

Company

hirify.global is a global leader in enterprise software, dedicated to the transformative power of AI-powered automation.

What you will do

• Own the customer’s overall adoption strategy and maintain comprehensive value delivery plans.
• Orchestrate end-to-end adoption delivery from planning through to realization.
• Serve as the primary point of contact, building and nurturing strong executive-level client relationships.
• Advise clients on automation best practices to ensure objectives are met and value is maximized.
• Collaborate with cross-functional technical and sales teams to ensure a unified, customer-centric approach.
• Track progress against success milestones and work with clients to resolve operational challenges.

Requirements

• Extensive professional experience (8+ years) in customer success roles.
• Proven track record of driving customer satisfaction, adoption, and retention.
• Experience in high-growth technology companies, specifically within SaaS or RPA spaces.
• Background in professional services and associated support motions.
• Strong leadership, team-building, and interpersonal communication skills.
• Data-driven mindset with the ability to make informed, strategic decisions.

Culture & Benefits

• Focus on diversity, equity, and inclusion across a global workforce.
• Opportunity to work with cutting-edge AI and automation technology.
• Flexible work environment with a mix of hybrid, office, and remote possibilities depending on business needs.
• Growth-oriented company culture that values curiosity, generosity, and genuine collaboration.