Learner Support Representative

TL;DR

Learner Support Representative (EdTech): Serving as the primary point of contact for learners and consumers to resolve issues and navigate educational services with an accent on providing empathic, accurate support across phone, chat, and webcase channels. Focus on translating complex policies for users and ensuring seamless interaction with technology platforms.

Location: Budapest, Hungary (Hybrid)

Company

hirify.global, a brand by Instructure, develops intuitive educational products designed to simplify learning and career development through technology.

What you will do

• Serve as the primary contact for users via phone, chat, and webcase channels.
• Provide timely and accurate resolutions for user issues regarding platform services.
• Communicate complex policies and technical procedures clearly to non-technical users.
• Assist users in navigating technology services to ensure confidence and satisfaction.
• Document interactions accurately within support systems.

Requirements

• Must be based in Budapest, Hungary.
• Previous experience in a customer-facing or support role.
• Strong verbal and written communication skills in English.
• Ability to thrive in a hybrid office environment.
• Successful completion of a mandatory background check and identity verification.

Culture & Benefits

• Competitive benefits package tailored to the local market in Hungary.
• Opportunity to work within a diverse and inclusive global team.
• Focus on professional growth and personal development within the education technology sector.

Hiring process

• Background check and identity verification are required for all candidates.
• Validation of personal and professional information is mandatory.