Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing the full client lifecycle for short-term rental property owners and managers with an accent on driving adoption and maintaining account health. Focus on conducting training webinars, proactively managing relationships, and refining customer success processes within the EMEA region.

Location: Remote (must be based in the UK)

Company

hirify.global is a fast-growing, profitable company providing an AI-powered revenue management system for the short-term rental industry.

What you will do

• Act as the primary point of contact for SMB clients throughout their journey.
• Host training webinars on revenue management best practices and platform utilization.
• Perform regular check-ins to ensure customer goals are met and track account health.
• Secure annual subscription renewals and identify risks proactively.
• Create expert content including helpdesk articles and training materials.
• Collaborate on the development and optimization of internal customer support processes.

Requirements

• 1 to 2 years of professional experience in Customer Success or Account Management.
• Full proficiency in English and French is required.
• Must be based in the UK.
• Proven ability to explain technical or complex SaaS concepts to customers.
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Passion for understanding customer pain points and driving positive outcomes.

Culture & Benefits

• Unlimited Paid Time Off (PTO).
• Competitive stock options and private health insurance.
• Exposure to cutting-edge AI technologies in the travel tech space.
• Focus on diversity, equity, and inclusion across a global distributed team.
• Strong core values that emphasize trust, curiosity, and teamwork.

Hiring process

• Initial video conversation with the recruiting team.
• Deep-dive interview with the Manager of Customer Experience, EMEA.
• Practical assignment and interviews with team members.
• Final interview with a member of the executive team.