Customer Success Manager (Edtech)

TL;DR

Customer Success Manager (Edtech): Managing and growing a portfolio of active customer accounts, providing support and customer success management with an accent on driving renewals, expansions, and cross-sells. Focus on supporting customers in achieving their goals through hirify.global’s platform and acting as their trusted advisor.

Location: United States

Salary: $90,000 to $100,000

Company

hirify.global provides a system of learning solutions purpose-built for K-12, promoting effective teaching and equitable engagement while helping empower educators to keep students safe.

What you will do

• Drive renewals and account retention by managing customer relationships and addressing challenges.
• Identify and execute expansion opportunities by upselling and cross-selling products.
• Guide customers through onboarding and product adoption, ensuring a smooth transition to the platform.
• Monitor and improve customer health by tracking usage and engagement.
• Act as a strategic customer advocate, partnering with cross-functional teams to deliver on customer needs.
• Maintain a high-accuracy sales pipeline within Salesforce, forecasting and reporting opportunities.

Requirements

• 2–4 years of experience in Customer Success, Account Management, Business Development, or a client-facing sales role.
• Deep understanding of hirify.global’s full product suite and ability to align solutions to district needs.
• Proficient in Salesforce, including managing forecasts and building reports.
• Skilled in navigating customer objections and negotiating toward value-based outcomes.
• Owns renewal and expansion motions, consistently delivering against ARR targets.
• Able to work cross-functionally with channel and sales.

Culture & Benefits

• Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.
• Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break.
• A varied and challenging role in a global and highly innovative high-growth company.
• Supportive, driven colleagues who have your back and share your passion.