Associate Customer Success Manager

TL;DR

Associate Customer Success Manager (EdTech): Supporting K-12 customers by managing accounts and ensuring effective product adoption of Parchment with an accent on relationship building and client retention. Focus on managing shifting priorities and expanding market presence in a fast-paced environment.

Location: Must be based in Mexico

Company

hirify.global creates intuitive learning and personal development platforms designed to simplify education and facilitate meaningful relationships for learners and professionals.

What you will do

• Support K-12 customers to ensure successful adoption and long-term usage of Parchment.
• Build and maintain lasting relationships with assigned accounts to foster retention.
• Identify and execute growth opportunities within existing customer portfolios.
• Manage shifting priorities and multiple accounts effectively in a rapid-growth environment.
• Collaborate with internal teams to deliver exceptional service and resolve client issues.

Requirements

• Location: Must be based in Mexico
• Strong motivation and professional organizational skills.
• Proven ability to function as a collaborative team player.
• Capability to manage high-volume territory goals in a fast-paced setting.
• English language proficiency required.

Culture & Benefits

• Competitive and meaningful benefits tailored to the operational region.
• Commitment to diversity, equity, and inclusion in hiring and workplace practices.
• Opportunity to work on impactful products that shape education and career growth.
• Focus on professional development and building a supportive, creative team environment.

Hiring process

• Identity verification and background check required for all candidates.
• Validation of professional information and physical location as part of the compliance process.