Technical Customer Success Manager (LegalTech)

TL;DR

Technical Customer Success Manager (LegalTech/HRTech): Managing the customer lifecycle for strategic clients to ensure product adoption and retention with an accent on ROI demonstration and business process optimization. Focus on driving end-user adoption, coordinating cross-functional teams, and resolving complex technical business pain points.

Location: Remote (Must be based in Mexico)

Company

hirify.global provides world-class products that simplify operations in Legal, Risk, Compliance, and HR functions for over 20,000 global clients.

What you will do

• Act as a trusted advisor for strategic customers, providing professional communication and guidance throughout the customer lifecycle.
• Collaborate with cross-functional teams to execute daily customer needs and advise on long-term strategic efforts.
• Drive end-user adoption through product-focused meetings, industry thought leadership, and optimization efforts.
• Track success measurements (ROI) and conduct Mutual Success Plans to demonstrate value to the customer.
• Shepherd specified projects to completion by coordinating internal resources and customer stakeholders.
• Monitor and respond to product usage metrics and trends to ensure customer retention.

Requirements

• Must be based in Mexico.
• Excellent English verbal and written communication skills.
• Working knowledge of Google software suite, Salesforce.com, and Microsoft products.
• Ability to articulate technical concepts and derive solutions to complex business problems.
• Strong organizational skills with the ability to manage multiple critical projects simultaneously.
• Customer-centric attitude with a background in support or technical environments.

Nice to have

• Previous experience in a customer success role, including account management or business analysis.

Culture & Benefits

• Diverse and inclusive work culture centered around people practices and individual excellence.
• Blend of entrepreneurial spirit and enterprise investment.
• Access to leading-edge technologies and professional learning opportunities.
• Global team environment with a focus on collaboration and fun.
• Equal-opportunity employer with a commitment to diversity and accessibility.