Customer Success Manager, Growth (SaaS)

TL;DR

Customer Success Manager, Growth (SaaS): Managing a portfolio of accounts, connecting hirify.global to customers through digital channels with an accent on driving adoption and value realization. Focus on creating digital content, leveraging data to optimize playbooks, and building strong relationships with stakeholders.

Location: Remote - Mexico Only

Company

hirify.global provides SaaS solutions that empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential.

What you will do

• Manage a portfolio of accounts on both a 1:1 and a 1:Many basis, connecting hirify.global to customers through digital channels.
• Represent the voice of the Customer to provide input into every core product, marketing, and sales process.
• Identify expansion opportunities to drive value both for the Customer and for hirify.global.
• Create value for Customers by collecting and sharing success stories and be accountable to drive high usage of hirify.global products via thorough and action-oriented playbooks.
• Develop and leverage hirify.global product expertise to support our Customers in their journeys.
• Build and maintain relationships with the relevant stakeholders in your portfolio.

Requirements

• 2+ years of experience in customer success or account management in a SaaS or software company.
• Experience creating digital marketing content preferred (including digital marketing tools).
• Ability to build trust and communicate effectively with a broad range of stakeholders: executives, administrators, technical leads, etc.
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously.
• Familiarity with tools commonly used in CS: Salesforce, Gong, Zoom, Excel, PPT, etc.
• Must be based in Mexico.

Culture & Benefits

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse, collaborative, and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.