Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Driving strategic value and adoption for key enterprise accounts on the hirify.global analytics and AI platform. Focus on building deep customer relationships, guiding complex analytics use cases, and collaborating cross-functionally to ensure expansion and long-term success.

Location: Must be based in San Francisco, CA; hybrid role requires 3 days in the office each week.

Salary: $115,000–$145,000

Company

hirify.global is a leading cloud-based analytics and AI platform that empowers organizations to operationalize data and AI via a headless BI architecture.

What you will do

• Own the success, adoption, and expansion of a portfolio of strategic enterprise accounts.
• Act as a trusted advisor to key stakeholders, aligning product capabilities with business objectives.
• Facilitate executive business reviews and strategic roadmap discussions to drive growth.
• Partner cross-functionally with Product, Engineering, and Professional Services teams to advocate for customer needs.
• Provide technical guidance on BI best practices, platform features, and integration strategies.
• Travel domestically and internationally to customer locations for planning and relationship building.

Requirements

• 5+ years of experience in customer success, technical account management, or solution consulting in a SaaS environment.
• Experience managing enterprise accounts with high ARR portfolios.
• Strong analytical acumen with proficiency in BI tools (e.g., Looker, Tableau, PowerBI) and data concepts.
• Must be based in or able to commute to San Francisco for a hybrid work schedule.
• Availability to collaborate with teams in the Czech Republic, often starting at 6:00 am PT.
• Excellent relationship-building and communication skills for both technical and executive audiences.

Nice to have

• Experience with sales renewals, pricing, or expansion discussions.
• Background in product management or design thinking processes.
• Technical experience in data engineering or sales engineering.

Culture & Benefits

• Comprehensive medical, dental, and vision health plans.
• 401k matching retirement program.
• Generous paid time off, including personal and volunteer days.
• WFH stipends and various employee support programs like Gympass and GrubHub+.
• Parental leave support.
• Collaborative environment focused on global innovation and data-driven outcomes.