Senior Customer Success Manager

TL;DR

Senior Customer Success Manager: Own the full customer relationship, from implementation handoff through renewal and expansion, and serve as a trusted advisor to HR, Finance, and People leaders. Focus on driving adoption of retention-critical features and identifying opportunities to expand accounts through additional modules or deeper use of contracted modules.

Location: Remote (US)

Salary: $90K – $120K base plus bonus and equity

Company

hirify.global is on a mission to create healthy transparency within organizations, so that employees and organizations thrive.

What you will do

• Build and maintain strong relationships between hirify.global and executive buyers, senior decision-makers, and multiple stakeholders across each account.
• Initiate renewal discussions and fully own renewal narrative, strategy and execution.
• Drive and facilitate fast, coordinated resolution of escalations.
• Define and track customer success metrics tied to each customer's business goals.
• Serve as a product subject matter expert and workflow consultant.
• Partner closely with Sales, Support, and Product to drive customer outcomes through clear, direct communication.

Requirements

• 5+ years in Customer Success, SaaS consulting, or a related field.
• Proven track record of owning enterprise customer relationships, including renewals and commercial negotiations.
• Strong executive presence — comfortable managing relationships with C-suite and VP-level stakeholders.
• Experience with SaaS implementations, project management, and cross-functional collaboration.
• Ability to understand and consult on complex workflows across People, Finance, and Recruiting functions.
• Proficiency translating customer needs into product feedback and strategic recommendations.

Nice to have

• Experience at a high-growth startup

Culture & Benefits

• Offers Equity