Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing customer portfolios and driving successful implementations of Voice AI agent platforms with an accent on post-sale onboarding, adoption, and long-term value realization. Focus on translating customer feedback into product insights, managing renewals, and scaling the Customer Success function in a high-growth environment.

Location: Based in San Francisco with alignment to the global team.

Company

hirify.global is a fast-growing, Japan-born AI voice agent platform company expanding globally with a focus on human-like AI interactions.

What you will do

• Lead customers through the launch and implementation of their first Voice AI and conversational AI agents.
• Manage a portfolio of mid-market and enterprise customers from post-sale through renewal.
• Act as the primary strategic advisor to customers, understanding their business goals and success criteria.
• Partner with Sales during late-stage deals to ensure continuity and expansion.
• Advocate for the customer by synthesizing feedback and feature requests for the product roadmap.
• Contribute to the development of internal playbooks and onboarding processes.

Requirements

• 5+ years of experience in Customer Success or Account Management within SaaS.
• Proven track record of managing complex customer relationships and driving renewals.
• Hands-on experience with product implementation and technical onboarding.
• Strong communication skills to engage both technical and non-technical stakeholders.
• Ability to thrive in a fast-paced, ambiguous startup environment.
• Bachelor’s degree or equivalent practical experience.

Nice to have

• Experience deploying or optimizing generative AI (chat or voice) including prompt engineering.
• Background in e-commerce, DTC, or retail technology.

Culture & Benefits

• High-impact role shaping the growth of a global AI product.
• Fast-paced environment with minimal bureaucracy and high speed of execution.
• Team culture rooted in curiosity, ownership, and relentless execution.
• Opportunity to work on a platform scaling from 0 to global operations.