Customer Success Manager (HRtech)

TL;DR

Customer Success Manager (HRtech): Managing enterprise customer relationships and driving platform adoption for a leading AI-powered HR transformation platform with an accent on strategic consulting and cross-functional collaboration. Focus on influencing product roadmap, navigating complex stakeholder environments, and guiding clients through AI-driven change management.

Company

hirify.global is an AI-powered talent platform helping global enterprises create fairer and more efficient workforce strategies through talent acquisition, internal mobility, and skills intelligence.

What you will do

• Manage a portfolio of enterprise-level customer relationships, ensuring long-term success and growth.
• Serve as the primary liaison between customers and internal product teams to influence the roadmap and product direction.
• Facilitate the deployment and adoption of platform features, ensuring integration into customer talent ecosystems.
• Act as an internal advocate for customer needs, coordinating with Support, Engineering, and Product to resolve escalations.
• Collaborate with Marketing and Professional Services to develop case studies and identify expansion opportunities.

Requirements

• 4+ years of professional experience in customer success or account management with enterprise accounts.
• Proven ability to manage upselling, expansion, and renewal motions.
• Demonstrable experience building executive-level relationships and managing complex stakeholder escalations.
• Excellent communication and presentation skills, with comfort leading executive meetings and webinars.
• Capacity to collaborate effectively across global teams and manage workloads across multiple time zones.

Nice to have

• Background in Talent Acquisition, Workforce Planning, or HR technology.
• Familiarity with AI-driven software and change management best practices.
• Experience working in a high-growth SaaS or enterprise software environment.

Culture & Benefits

• Focus on a culture built on trust, empathy, and honesty.
• Commitment to diversity, equality, and inclusion at all levels of the organization.
• Opportunity to work with cutting-edge proprietary LLMs and AI agent technology.
• Exposure to industry-leading talent and workforce transformation strategies.