Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Owning revenue retention, driving expansion, and acting as a strategic partner to enterprise and mid-market customers with an accent on building strong relationships with key stakeholders. Focus on driving onboarding, adoption, and ongoing value realization across accounts.

Location: Central London Office

Company

hirify.global is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge.

What you will do

• Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders.
• Deeply understand each customer’s business goals, use cases, and success criteria.
• Drive onboarding, adoption, and ongoing value realisation across accounts.
• Lead structured business reviews focused on outcomes & ROI.
• Partner with Account Executives to progress expansion opportunities from discovery to close.

Requirements

• 3–6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS.
• Proven experience owning Retention & Expansion targets.
• Comfortable managing senior enterprise stakeholders.
• Strong numerical and analytical capability.
• Able to analyse usage data and translate it into commercial action.
• Native-level written and spoken English
• Strong presentation and storytelling skills.

Nice to have

• Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications.
• Experience in AI-enabled or transformation-focused products.
• Familiarity with CRM tools (HubSpot, Salesforce).

Culture & Benefits

• Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup.
• Our flagship product is fun and creative, genuinely well-loved, and used by millions.
• Volunteering programs.
• Fully stocked office.
• Weekly food allowance via Deliveroo.
• Cyclescheme.