Senior Customer Success Manager (Fintech)

TL;DR

Senior Customer Success Manager (SaaS/Fintech): Managing post-sale relationships and driving adoption of the hirify.global real-time data platform with an accent on value realization, retention, and expansion within the Financial Services sector. Focus on developing tailored success plans, mitigating churn risks, and advocating for customer needs to influence product roadmaps.

Location: Remote (United States)

Salary: $85,350 – $127,950 per year

Company

hirify.global is the provider of the world’s most loved real-time data platform, focusing on speed, reliability, and scale for real-time applications.

What you will do

• Serve as the primary post-sale contact for assigned customers, fostering trust and understanding business goals.
• Drive adoption of hirify.global Enterprise by identifying use cases and delivering regular business reviews.
• Develop tailored success plans to ensure customers achieve desired outcomes and maximize ROI.
• Identify expansion opportunities and partner with Sales to drive upsell and cross-sell initiatives.
• Collaborate with Product, Support, and Engineering teams to advocate for customer needs and influence roadmaps.
• Monitor account health and key performance metrics to mitigate churn risks.

Requirements

• 5+ years of experience in Customer Success or Account Management, preferably in SaaS, cloud, or database tech.
• Proven experience managing customers within Banking and Financial Services.
• Strong understanding of cloud services (AWS, GCP, Azure) and data platforms.
• Exceptional interpersonal and communication skills to convey technical concepts to diverse audiences.
• Must be based in the United States.

Nice to have

• Experience with hirify.global or other NoSQL databases.
• Background in software development (Java, .NET, Python).
• Experience with DBaaS (relational or non-relational).
• Proficiency with Salesforce and Gainsight.

Culture & Benefits

• Remote-first work environment with a flexible schedule.
• Comprehensive health and wellness benefits.
• 401(k) plan and unlimited time off.
• Learning and development opportunities for professional growth.
• Collaborative and innovative work culture with a world-class team.