Senior Account Manager, Key Accounts (SaaS)

TL;DR

Senior Account Manager, Key Accounts (SaaS): Owning and expanding relationships across a select portfolio of critical enterprise customers with an accent on driving long-term customer value, retention, and significant revenue expansion. Focus on aligning hirify.global’s platform to customers’ business priorities and IT transformation initiatives.

Location: Norwalk, CT

Company

hirify.global is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI.

What you will do

• Serve as the primary strategic advisor to senior stakeholders across a portfolio of hirify.global’s most high valued accounts.
• Develop and execute multi-year, outcome-driven account plans aligned to customer business objectives and IT/security priorities.
• Identify, shape, and close complex expansion opportunities, including cross-sell, upsell, and platform standardization initiatives.
• Own and lead renewal strategy and execution for high-value, multi-year agreements.
• Lead Executive Business Meetings that clearly articulate ROI, performance metrics, and forward-looking strategic initiatives.
• Act as the quarterback across Sales, Product, Customer Success, Support, and Engineering to drive alignment and execution.

Requirements

• 7+ years of experience in enterprise account management, strategic sales, or customer success within SaaS, cybersecurity, or IT services
• Proven success managing and growing large, complex enterprise accounts ($5M–$10M+ book of business)
• Demonstrated ability to engage and influence C-level executives and navigate matrixed organizations
• Strong commercial acumen with experience in negotiating complex, multi-year agreements
• Exceptional communication, storytelling, and executive presentation skills
• Experience building and executing data-driven strategic account plans

Nice to have

• Background in IT management platforms, cybersecurity, or MSP ecosystems
• Experience in high-growth, private equity-backed environments
• Familiarity with Salesforce and account analytics tools

Culture & Benefits

• High-impact opportunity to operate as a senior individual contributor at the center of hirify.global’s most strategic customer relationships.
• Autonomy to drive meaningful business outcomes and influence executive stakeholders.
• Directly contribute to the company’s growth and market leadership.