Customer Success Manager (EdTech)

TL;DR

Customer Success Manager (EdTech): Managing school implementations and onboarding, providing informed recommendations, and ensuring successful platform usage with an accent on building strong relationships with educators and administrators. Focus on improving computer science programs and driving customer retention through high satisfaction.

Location: This role is a 5 days a week office role in the hirify.global Chicago Office in River North.

Salary: $64,000-$78,000

Company

hirify.global is a comprehensive platform helping K-12 schools teach computer science, providing curriculum, professional development, and a full software platform used by millions of students and thousands of schools and districts around the US and the world.

What you will do

• Handle customer questions and provide informed recommendations on product usage.
• Work with teachers and administrators on hirify.global implementation, ensuring platform success.
• Manage customer accounts throughout the school year via regular check-ins.
• Track and manage account data, identifying customer satisfaction to drive retention.
• Communicate customer needs and pain points to the hirify.global team.
• Collaborate with the team to ensure customer renewals and improve computer science programs.

Requirements

• Passionate about improving access to quality education.
• Strong written and verbal communication skills.
• Extremely organized and detail oriented.
• Interest in personally learning more about coding, prior experience a plus.
• Teaching experience or working in the educational system preferred.
• 5-7% travel - may travel to visit customers, conferences, or team meet ups.

Culture & Benefits

• Encourage teaching and learning by creating fun, accessible, and creative learning experiences.
• Create a direct positive social impact by working directly with students, teachers, schools, and districts.
• Bring fun and creativity to every aspect of work, fostering a creative and fun environment.
• Get the job done by figuring out the real problem and taking ownership over seeing it to completion.
• Adapt to changing needs across customers and the team, making good plans that can change as new information is received.
• Bring positive energy to contribute to a positive work environment for everyone.