Customer Success Consultant

TL;DR

Customer Success Consultant (EdTech SaaS): Drive partner onboarding, adoption, and renewals while expanding business in assigned regions with an accent on consultative selling, usage-trend analysis, and Salesforce CRM pipeline management. Focus on building go-to-market strategies, delivering training and knowledge resources for educators and leaders, and leading cross-functional collaboration to increase retention and identify new billable services.

Company

hirify.global provides software solutions for partners and customers in the EdTech SaaS space.

What you will do

• Develop and execute go-to-market strategies to expand business within assigned regions, including prospecting, cold calling, networking, and event outreach.
• Prepare proposals, quotations, and RFP responses, and maintain accurate forecasting and pipeline management in Salesforce CRM.
• Own partner onboarding and implementation to ensure successful rollout and adoption, including periodic check-ins and goal reviews.
• Oversee renewals and payment processes in collaboration with the Renewal team.
• Analyze usage trends and lead cross-functional efforts to increase adoption, retention, and partner outcomes.
• Deliver training sessions and webinars and create knowledge resources; represent the product line on the Operations Council and collaborate with marketing and product on partner-focused campaigns and services.

Requirements

• 3–5 years of proven success in EdTech SaaS sales and/or customer success.
• Strong consultative, solution-based selling and relationship management skills focused on account growth.
• Ability to deliver training and communicate effectively with educators and leaders.
• Proficiency in Salesforce CRM and Microsoft Office Suite.
• Bachelor’s degree or equivalent experience.

Culture & Benefits

• Competitive salary plus a commission structure.
• Comprehensive medical, dental, and vision coverage from day one.
• Employee stock ownership and 401K matching programs.
• Generous vacation and personal leave.
• Opportunities for career growth and creative expansion.