Client Success Manager (RegTech)

TL;DR

Client Success Manager (RegTech): Managing client relationships and driving product adoption for a cloud-based compliance and security platform with an accent on customer education, account audits, and risk mitigation. Focus on maintaining high retention rates, conducting in-person training, and ensuring clients effectively leverage software features to meet cybersecurity standards.

Location: Must be based in the Continental United States (excluding CA, HI, AK), with a preference for candidates in Central or Eastern Standard Timezones. Role requires up to 20% travel.

Salary: $60,000–$67,000 per year.

Company

hirify.global is a RegTech company providing cloud-based automation software for compliance, cybersecurity, and legal requirements across various industries.

What you will do

• Cultivate long-term relationships with clients to drive satisfaction and retention.
• Conduct regular check-in meetings and account audits to ensure product adoption.
• Facilitate customer onboarding and provide tailored in-person training sessions.
• Promote new product releases and functionalities to existing accounts.
• Monitor account usage to identify and mitigate cybersecurity risks.
• Travel up to 20% to meet clients in person and strengthen partnerships.

Requirements

• Must be authorized to work in the United States (no visa sponsorship).
• Must reside in the Continental United States (excluding CA, HI, AK).
• Bachelor's degree or Associate degree with 3+ years of customer service experience.
• Proven ability to manage multiple accounts and influence stakeholders.
• Excellent verbal and written communication skills.
• Valid driver's license and clean motor vehicle record.

Nice to have

• Demonstrated experience in Client Success or Account Management roles.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance with 100% of premiums paid for employee and family.
• 401(k) plan with 100% match up to 5%.
• Unlimited Paid Time Off and 11 observed holidays.
• HSA contribution for qualifying plans.
• Fully remote work environment with provided equipment.