Partner Success Manager (Msp Per Client) (Fintech)

TL;DR

Partner Success Manager (MSP Per Client) (Fintech): Assisting with partner relationships with hirify.global’s MSPs that purchase per-client with an accent on building effective relationships with partners and for maximizing the customer lifetime value within the assigned portfolio. Focus on delivering a great partner experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations.

Location: Position located in Brazil, São Paulo

Company

hirify.global is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years.

What you will do

• Forge relationships with new partners by understanding their objectives and training them to achieve desired results for their client base.
• Manage the steps of the onboarding process with the partner to use for the customer.
• Monitor customer usage, adoption, and customer health metrics to assist partner.
• Continually work with partners to support ongoing successful adoption of hirify.global’s products and to drive additional value throughout the lifetime of the subscription term.
• Coordinate and assist your Pricing Specialist with customer renewals, add-ons and upgrades within your portfolio.
• Maintain impeccable administration of your accounts in the Company’s CRM.

Requirements

• Associate’s Degree or equivalent work experience and education preferred.
• Familiarity with standard concepts, practices and procedures within the IT Security Field.
• Experience with Salesforce or other CRM.
• Experience with Microsoft Excel and Word.
• Excellent verbal and written communications.
• Superior Customer Service skills.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Adoption assistance.
• Tuition reimbursement.
• Certification reimbursement, and certification completion bonuses.
• Modern, high-tech, and fun work environment.