VP Front Of House

TL;DR

VP Front Of House: Delivering a world-class luxury guest experience at MSG Sphere, setting the strategy and operating rhythm for all FOH touchpoints. Focus on integrating Guest Services, Merchandise Operations, and F&B experiences to achieve company goals and elevate the Sphere guest journey.

Location: Las Vegas, NV

Salary: $230,000 — $290,000 USD

Company

hirify.global Co. is a leader in immersive experiences, technology and media.

What you will do

• Develop and implement an innovative, luxury-focused FOH strategy that integrates Guest Services, Merchandise Operations, and F&B experiences.
• Establish luxury-driven service standards, operating procedures, training frameworks, and performance expectations.
• Oversee a dynamic guest flow program in collaboration with all departments to support high volume events.
• Provide direction and leadership for Food & Beverage operations to ensure luxury-level service excellence across all outlets.
• Responsible for FOH budgets - Guest Services, Merchandise Operations, and F&B operations including P&L performance.
• Lead full-cycle recruitment, hiring, onboarding, and development for FOH management and frontline teams.

Requirements

• 10+ years of progressive leadership experience across luxury Guest Relations, Merchandise Operations, Food & Beverage operations, and entertainment venue operations.
• Candidates who have completed a minimum of 60 credit hours of college-level coursework are preferred.
• Successful track record of measuring improvements in customer satisfaction and loyalty.
• Proven experience leading large, cross functional teams in luxury, high-volume event environments with exceptionally high guest expectations.
• Excellent verbal & written communication, organizational and time management skills required.
• Proven ability to manage financial performance, including budgets, labor planning, forecasting, and operational reporting.

Culture & Benefits

• We value diversity and are looking for extraordinary employees of all backgrounds!
• MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.