Strategic Account Executive (AI)

Location: Remote. The company describes itself as an in-office company, and the role includes moderate travel.

Compensation: OTE CA$332,000–CA$415,000 plus equity and commission.

Company

Decagon provides a conversational AI platform that enables enterprises to deliver customer experiences through voice, chat, email, SMS, and other channels.

What you will do

• Develop strategies to engage and close strategic enterprise accounts.
• Build trusted relationships with CX, product, operations, and executive stakeholders.
• Understand customer priorities and identify expansion opportunities.
• Collaborate with founders, deployment strategists, engineering, and other internal teams to deliver tailored solutions.
• Forecast and report on pipeline and revenue while executing account plans.
• Share customer insights with product and leadership teams to influence the roadmap.

Requirements

• 7+ years of experience in strategic or enterprise sales.
• Proven success growing revenue and expanding business with large, complex accounts.
• Excellent communication, presentation, and negotiation skills.
• Strong business acumen and ability to communicate with C-suite stakeholders.
• Consultative, value-based selling approach and ability to manage multiple stakeholders.
• Bachelor’s degree or equivalent work experience.

Nice to have

• Experience selling AI or customer support and experience software.

Culture & Benefits

• Autonomous, product-minded, and execution-focused working environment.
• Medical, dental, vision, life insurance, and disability benefits for employees and families.
• Retirement plan, parental leave, and fertility and family-building benefits.
• Monthly wellness and lifestyle stipend.
• Daily office lunches and snacks.
• Take-what-you-need vacation policy, subject to local requirements.