Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Handling a portfolio of existing customers as main contact and helping to grow their usage of hirify.global with an accent on guiding customers toward transformative business success. Focus on working with leading engineering companies in Japan.

Location: Hybrid, Tokyo, Japan

Company

hirify.global is revolutionizing product design and simulation through advanced data science and machine learning, specializing in optimizing engineering processes for industries such as automotive, aerospace, and energy.

What you will do

• Drive adoption and success by creating data-driven success plans and monitoring usage and engagement metrics.
• Enable expert users by delivering tailored demos, structured onboarding, and hands-on workshops.
• Scope and run projects, leading discovery and crafting solution-oriented technical proposals.
• Amplify the customer voice by capturing feature requests and usability feedback.
• Report impact by tracking and sharing KPIs such as customer health scores and retention.
• Act as a trusted advisor, bridging Engineering, Sales, Marketing, and Product.

Requirements

• You have an Engineering degree and industry experience in a customer facing role.
• You are experienced in Project and/or Account Management.
• You bring at least 6 years of proven experience in a technology-driven environment.
• You are familiar with CAD/CAE software.
• You understand Machine Learning methods and are interested in AI's impact in Engineering.
• Fluent in English and Japanese (strict requirement)

Culture & Benefits

• Work with a world-class technology team.
• Benefit from a competitive salary and rewarding opportunities as we continue to scale.
• Thrive in a collaborative, multicultural environment where your work is visible and recognized.
• Develop professionally alongside talented colleagues who share knowledge freely and support one another.
• Make a global impact by helping customers shift to AI-assisted design.
• Balance life and work with a hybrid model and flexible hours.