Customer Success Manager (SaaS)

Location: Remote, USA

Company

hirify.global is a high-growth startup providing subscription solutions for consumer packaged goods brands, shaped by eCommerce and customer retention expertise.

What you will do

• Monitor and improve customer satisfaction by proactively identifying issues and opportunities.
• Set client expectations, create detailed success plans, define relationship scope, assess risks, and assign tasks.
• Manage relationships with enterprise and mid-market merchants as a strategic subscription-growth partner.
• Identify opportunities to improve retention, revenue, and customer experience.
• Answer technical and non-technical customer questions and collaborate with Sales, Operations, Product, and Customer Success.

Requirements

• Must be able to work remotely from the USA.
• 3+ years of customer success experience with enterprise-level accounts, ideally in a SaaS environment.
• Experience in digital marketing and preferably the Shopify ecosystem.
• Strong project management, communication, research, analysis, and problem-solving skills.
• Ability to collaborate effectively, adapt to change, and work comfortably with ambiguity in an early-stage startup.

Nice to have

• Experience with retention marketing.
• Experience with Klaviyo, Postscript, or Attentive.

Culture & Benefits

• Remote-first work environment with a focus on collaboration, customer empathy, equality, and inclusion.
• Annual offsite retreats in Park City or Mexico.
• Opportunity to contribute to a product scaling quickly at a high-growth startup.
• Visa sponsorship is not available for this position.